Privacy Policy

At The BBQ Catering Company, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, submit an enquiry, make a catering booking, contact us by phone, WhatsApp or email, or use any of our services. By using our website or sharing your information with us, you agree to the terms described in this Privacy Policy.

Information We Collect

We may collect personal and event-related information when you contact us, submit a form, request a quote or confirm a catering booking.

This may include:

• Name
• Phone number
• Email address
• Event date
• Event location
• Venue address
• Guest count
• Food preferences
• Menu requirements
• Event type
• Payment details
• Billing details
• GST details, if applicable
• Communication details shared through phone, WhatsApp, email or website forms

We collect only the information required to respond to your enquiry, prepare a quote, confirm a booking and provide catering services.

How We Use Your Information

We use the information collected from you for catering-related communication and service delivery.

Your information may be used to:

• Respond to enquiries
• Share menu options and quotations
• Confirm event bookings
• Coordinate catering delivery and setup
• Plan guest count and food quantity
• Arrange chefs, service staff and live counters
• Process payments and invoices
• Send booking updates or reminders
• Handle cancellations, postponements or refunds
• Improve our customer service
• Share relevant service updates, if required

We do not use your personal information for unrelated purposes.

Sharing of Information

We do not sell, rent or trade your personal information to third parties. However, we may share limited information with trusted service partners or internal team members only when required for event execution.

This may include:

• Delivery team
• Catering staff
• Chefs
• Event coordinators
• Payment service providers
• Accounting or billing support
• Logistics or equipment vendors, where applicable

Information is shared only to the extent required to complete the confirmed service.

Payment Information

When you make a payment to The BBQ Catering Company, payment-related details may be processed through banks, UPI applications, payment gateways or other approved payment methods.

We do not store sensitive banking information such as card numbers, CVV, net banking passwords or UPI PINs. Customers are requested to make payments only through official payment details shared by our team.

Website Forms and Enquiries

When you submit an enquiry through our website form, we collect the information you provide so that our team can contact you and respond to your catering requirement. Please ensure that the information you submit is accurate and complete. Incorrect details may delay our response or affect booking coordination.

WhatsApp, Phone and Email Communication

When you contact us through WhatsApp, phone or email, we may use your contact details to communicate about your enquiry, quotation, booking, event updates, payment, delivery or service-related information. By sharing your phone number or email address with us, you agree to receive communication from The BBQ Catering Company related to your enquiry or booking.

Cookies and Website Usage

Our website may use cookies or similar technologies to improve browsing experience, understand website performance and analyse visitor behaviour. Cookies may help us understand which pages are visited, how users interact with the website and how we can improve our content and services. You may choose to disable cookies through your browser settings. However, some website features may not work properly if cookies are disabled.

Data Security

We take reasonable steps to protect your personal information from unauthorised access, misuse, loss or disclosure. Customer information is accessed only by authorised team members who need it for enquiry handling, booking coordination, billing or event execution.

However, no method of online transmission or digital storage is completely secure. While we take practical precautions, we cannot guarantee absolute security of information shared online.

Data Retention

We may retain customer information for business, accounting, legal, tax, service history and customer support purposes. This may include enquiry details, booking records, invoices, payment references and event communication.

We retain information only for as long as reasonably required for business operations or legal compliance.

Customer Rights

You may contact us if you want to:

• Update your personal information
• Correct inaccurate details
• Ask how your information is being used
• Request removal of your details from our active communication records
• Stop receiving promotional communication, if any

Certain information may still be retained where required for legal, tax, billing or business record purposes.

Third-Party Links

Our website may contain links to third-party websites, platforms, maps, payment pages or social media pages. We are not responsible for the privacy practices, content or security of third-party websites.

We recommend that you review the privacy policies of those websites before sharing any personal information.

Children’s Privacy

Our services are intended for customers booking catering services for events. We do not knowingly collect personal information from children. If any such information is shared with us accidentally, a parent or guardian may contact us to request removal.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time based on changes in our business process, website, legal requirements or service practices. The updated version will be posted on this page. Customers are encouraged to review this page periodically.

Contact Information

For any privacy-related questions, corrections or requests, please contact us using the details below.

THE BARBEQUE CATERING COMPANY
No 42, Site No 18,19,22,23, 2nd Cross Rd, Hosapalaya,
Haraluknute Village, Muneshwara Nagar,
Bengaluru, Karnataka 560068

GSTIN: 29BNHPB3134K1Z1

Working Hours:
Monday to Saturday
10:00 AM – 08:00 PM

Email: sales@thebbqcatering.com
Phone: +91 99721 26212